Privacy Policy

1. IDENTIFICATION.

Owner: HOTELES BESTPRICE, S.A. (hereinafter “HBP”).
CIF: A66081035
Registered office: Av. Diagonal, 70, 08019, Barcelona
Email: diagonal@hotelesbestprice.com
Data Protection Officer (DPO): the User can contact the DPO through the following address privacy@hotelesbestprice.com, or by writing to the address of HBP to the attention of the “Data Protection Officer”.

2. INFORMATION AND CONSENT.

By reading this Privacy Policy, the User is informed about the way in which HBP collects, treats and protects the personal data that is provided through the website www.hotelesbestprice.com (hereinafter, the ” Website”), as well as those related to your connection and navigation through the Website (hereinafter, the “Navigation”).

The User must carefully read this Privacy Policy, which has been written in a clear and simple way, to facilitate its understanding, and determine freely and voluntarily if they wish to provide their personal data, or those of third parties, to HBP.

3. OBLIGATION TO PROVIDE DATA.

The data requested in the forms accessible from the HBP Website are, in general, mandatory (unless otherwise specified in the required field) to fulfill the established purposes. Therefore, if they are not provided or are not provided correctly, they cannot be attended to.

4. FOR WHAT PURPOSE WILL HBP PROCESS THE USER’S PERSONAL DATA AND FOR HOW LONG?

Depending on the User’s requests, the personal data collected will be processed by HBP in accordance with the following purposes:

Manage your contact requests with HBP through the channels provided for it.
Facilitate access to the restricted access platform to the Owners Portal, in case the User has the appropriate credentials.

The User’s data will be kept for the period necessary to fulfill each purpose or until the User requests to be removed from HBP, opposes or revokes their consent.

5. WHAT USER DATA WILL HBP PROCESS?

HBP may process the following categories of data, depending on the request made by the User:

Identification data: name, surname
Contact information: Postal address, mobile phone, email address.
Data corresponding to the loyalty program.
User identification codes or keys, of the different private areas whose access is enabled through the Website.
Data on personal characteristics (date of birth, gender, nationality) and professionals.

In the event that the User provides data from third parties, he/she declares to have their consent and undertakes to transfer the information contained in this Privacy Policy to the interested party, owner of said data, exempting HBP from any responsibility in this sense. However, HBP may carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, in accordance with data protection regulations.

6. WHAT IS THE LEGITIMATION OF THE PROCESSING OF YOUR DATA?

The processing of identified data requires the User’s consent to be carried out, so they will not be carried out without the User’s consent.

Likewise, in the event that the User withdraws his consent to any of the treatments, this will not affect the legality of the treatments carried out previously.

To revoke said consent, the User may contact HBP through the channels indicated in point 10 below.

Likewise, in the cases in which it is necessary to process the User’s data for the fulfillment of a legal obligation or for the execution of the existing contractual relationship between HBP and the User, the treatment would be legitimized as it is necessary for the fulfillment of said purposes.

7. TO WHICH RECIPIENTS WILL THE USER DATA BE COMMUNICATED?

The User’s data may be communicated to:

Investee companies or companies belonging to the HBP business group, solely for internal administrative purposes and/or for the purposes indicated above.
Operating entities of the hotels managed by HBP or in franchise, solely for internal administrative purposes, for the management of selection processes or for the management of the complaints channel.
Public Administrations, in the cases provided for by Law.

Likewise, if necessary, the User’s data may be accessible by HBP service providers (such as, for example, computer hosting providers). In no case, the aforementioned providers will process the data for additional purposes that have not been previously legitimized.

The recipients indicated in this section may be located inside or outside the European Economic Area, in the latter case being duly legitimized international data transfers.

8. USER RESPONSIBILITY.

The user:

You guarantee that you are of legal age or legally emancipated, where appropriate, fully capable, and that the data you provide to HBP is true, accurate, complete and up-to-date. For these purposes, the User is responsible for the veracity of all the data communicated and will keep the information provided conveniently updated, in such a way that it responds to their real situation.
Guarantees that he has informed the third parties of whom he provides his data, if he does so, of the aspects contained in this document. Likewise, it guarantees that it has obtained your authorization to provide your data to HBP for the indicated purposes.
You will be responsible for any false or inaccurate information you provide through the Website and for any direct or indirect damages caused to HBP or third parties.

9. EXERCISE OF RIGHTS.

The User can send a letter to HOTELES BESTPRICE, S.A., Av. Diagonal, 70, 08019 Barcelona, ​​or by email to privacy@hotelesbestprice.com, in both cases, with the Reference that applies depending on the purpose. for which you have provided your personal data. Namely:

Reference “Data Protection – Owners”: exercise of rights related to the Owners Portal.
Reference “Data Protection – HR”: exercise of rights in relation to the Employment Portal.
Reference “Data Protection – Complaint Channel”: exercise of rights in relation to the Complaint Channel.

Attaching a photocopy of your valid identity document or passport, at any time and free of charge, to:

Revoke the consents granted.
Access your personal data.
Rectify inaccurate or incomplete data.
Request the deletion of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
Obtain from HBP the limitation of data processing when any of the conditions provided for in the data protection regulations are met.
Obtain human intervention, to express your point of view and to challenge the automated decisions adopted by HBP.
Request the portability of your data.

Likewise, the user is informed that at any time they may file a claim regarding the protection of their personal data before the competent Control Authority.

10. SAFETY MEASURES.

HBP will treat the User’s data at all times in an absolutely confidential manner and keeping the mandatory duty of secrecy with respect to them, in accordance with the provisions of the applicable regulations, adopting for this purpose the necessary technical and organizational measures that guarantee the security of your data and prevent its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

Date of last update: June 2022.